Service Tier Packages

Choose the Right Combination for Complete Protection

Our service tiers are designed to give every organisation the right balance of IT support and cyber security.

To keep your systems stable, secure, and fully supported, each package combines one IT Support tier with one Cyber Security tier.

This two-pillar approach means you get dependable day-to-day IT management alongside robust security protection, creating a foundation that’s scalable, resilient, and aligned with modern business needs.

Part of a complete IT & Cyber package

IT Support Service Levels

Whether you require occasional assistance or a fully managed IT service, our tiered support levels provide the right blend of coverage, tools, and expertise to keep your operations running efficiently and securely.

All IT Support tiers are designed to be paired with one of our Cyber Security packages for complete protection.

ServiceDesk Co-Managed

For internal IT teams needing escalation support and strategic input.

3rd Line Support via Helpdesk
Shared access to ServiceDesk, RMM & Documentation platforms
Use our helpdesk to provide holiday cover for your internal IT team
Includes Strategic IT Support from a dedicated Technical Account Manager
Enhances internal IT capabilities while maintaining control

ServiceDesk

For internal IT teams needing escalation support and strategic input.

Unlimited Remote Helpdesk
Full Network and Cloud Administration
Asset Register & Device Policy Management
Strategic oversight via a Technical Account Manager
A reliable solution for growing businesses needing proactive support

ServiceDesk-Plus

For organisations needing onsite support and full device lifecycle management.

Designed to be paired with your chosen IT Support tier

Cyber Security Services

Protecting your organisation from evolving cyber threats is critical. Our tiered approach – Silver, Gold, and Platinum – provides flexibility based on your organisation’s size, risk profile, and compliance requirements.

Every Cyber Security tier works alongside an IT Support tier, giving our clients a complete and resilient technology foundation.

SILVER

Best for small businesses starting their cyber security journey.

Email Protection & Internet Filtering
Software Updates & Patch Management
Enterprise Antivirus for endpoints and servers
Drive Encryption
Multi-Factor Authentication setup
DMARC Policy Enforcement
Cloud Workspace Backup & Monitoring
Identity Threat Protection

GOLD

For growing organisations with regulatory or higher risk exposure.

Disaster Recovery Policy
Phishing Simulations & Dark Web Scanning
Cybersecurity Awareness Training
Cyber Incident Response Plan
Cyber Essentials Accreditation Support
Cyber Insurance Alignment

PLATINUM

For enterprises or high risk sectors requiring continuous oversight.

SOC (Security Operations Centre) Monitoring
Microsoft 365 Cloud Security Assessments
Device Vulnerability Scanning
Internal & External Penetration Testing
Virtual CISO (vCISO) Strategic Guidance
Implementation Services for Cyber Strategy & Digital Transformation
Disaster Recovery Validation Testing

Ready to Elevate Your IT?

Partnering with EAC gives you a proactive, people-first IT partner focused on security, efficiency, and growth.

We deliver tailored solutions backed by expert guidance, compliance support, and responsive local service — keeping your business resilient, connected, and ready for the future.