Managed IT Services for Business Growth and Efficiency
Tailored IT solutions that enhance operational performance, ensure security, and align technology with your long-term goals.
Overview of Managed IT Services
At EAC, we deliver tailored Managed IT Services that help organisations across industries -including professional services, care, technology, and manufacturing – stay efficient, secure, and resilient.
Our managed IT solutions are designed to reduce downtime, simplify operations, and provide the strategic foundation for long-term growth and compliance.
We act as your dedicated IT partner, taking care of the technical complexities so your teams can focus on delivering value.
Key Benefits of Managed IT Services
Our managed IT solutions bring significant benefits to your business:
Enhanced Operational Efficiency
- Proactive Monitoring & Support: 24/7 system monitoring, automated alerts, and rapid response minimise downtime.
- Streamlined IT Operations: Free up internal resources by outsourcing routine maintenance, patching, and user support.
- Scalable Infrastructure: Adapt easily to changing business needs with flexible service tiers and cloud-ready solutions.
Strategic IT Alignment
- Technology Roadmapping: Align IT strategy with your business goals through regular reviews and planning sessions.
- Vendor Management: Simplify procurement with our established technology partnerships.
- Digital Transformation Support: Accelerate modernisation through expert guidance and deployment of automation and cloud platforms.
Cost Predictability & ROI
- Fixed monthly pricing eliminates surprise costs.
- Shift from CapEx to OpEx with cloud and virtualisation solutions.
- Maximise return on existing IT investments through optimisation
and strategic oversight.
Peace of Mind
- Certified, accredited professionals across networking, cloud, and compliance.
- A proactive, client-centric approach built around responsiveness and long-term partnership.
“After moving to EAC, the difference has been night and day. Not only do we now have greater resilience across all our care homes, but we also have peace of mind knowing that our data and systems are secure.
EAC has transformed how we manage IT, giving us confidence in our infrastructure and enabling us to provide even better care for our residents.”
Grace Evans
Managing Director at Salveo Care
IT Support Service Levels
We offer a flexible range of IT support packages tailored to meet the varying needs of UK businesses.
Whether you require occasional assistance or a fully managed IT service, our tiered support levels provide the right blend of coverage, tools, and expertise to keep your operations running efficiently and securely.
ServiceDesk Co-Managed
For internal IT teams needing escalation support and strategic input.
- 3rd Line Support via Helpdesk
- Shared access to ServiceDesk, RMM & Documentation platforms
- Use our helpdesk to provide holiday cover for your internal IT team
- Includes Strategic IT Support from a dedicated Technical Account Manager
- Enhances internal IT capabilities while maintaining control
ServiceDesk
For businesses seeking fully managed remote IT support.
- Unlimited Remote Helpdesk
- Full Network and Cloud Administration
- Asset Register & Device Policy Management
- Strategic oversight via a Technical Account Manager
- A reliable solution for growing businesses needing proactive support
ServiceDesk-Plus
For organisations needing onsite support and full device lifecycle management.
- Unlimited Onsite Escalations for support issues
- Device Lifecycle Management: new builds, rebuilds, delivery, setup
- Safe Disposal of end-of-life devices
- Designed for organisations where minimising IT disruption is critical to daily operations
Comprehensive IT Partnership
We pride ourselves on delivering truly comprehensive IT support — acting as an extension of your internal team. No issue is ever turned away. Whether it’s a routine query or a complex technical challenge, we take full ownership from start to resolution.
If third-party vendors are involved, we’ll manage and escalate tickets on your behalf, ensuring seamless communication and timely outcomes. Our goal is to minimise disruption and maintain business continuity, providing the confidence that your IT environment is in expert hands.
With us, you gain more than a service provider — you gain a proactive IT partner committed to your success.
Virtual CIO Services
Strategic IT leadership and proactive systems management – for less than the cost of a full-time executive.
Regular vulnerability assessments, technology road-mapping, and executive-level guidance ensure your IT infrastructure aligns with your business objectives. We’ll help you identify opportunities for improvement while managing risks and costs.
- Transform IT from an expense into a strategic advantage for your business
- Make confident technology decisions backed by expert guidance
- Stay ahead of industry changes with proactive technology planning
Infrastructure Solutions for Every Organisation
Design, implementation, and management of reliable, scalable IT systems that support your business goals.
From network architecture to cloud services, we ensure your technical foundation is robust and future-ready. Our solutions prioritise business continuity while adapting to your changing operational needs.
- Face fewer disruptions with systems designed for reliability
- Improve staff productivity with optimised, responsive systems
- Scale your technology smoothly as your business grows
Build a Stronger Foundation for Your IT
Whether you’re dealing with unreliable systems, preparing to scale, or simply want a more responsive support partner, our IT service tiers give you the structure and reliability your organisation needs to move forward with confidence.
To build complete protection, every IT Support package is paired with a Cyber Security tier—helping you stay both efficient and secure as you grow.
